I got several responses to my post yesterday. Here’s one:
as far a i am concerned the beehive has been well and truly kicked over and stamped upon. Retreating to survival mode. Turn up, do the job and go home until new management eventually occurs. Not a good place to be at the moment.
The second, more encouraging, response was this:
the Trust where I work DOES have a compliments “procedure”. Better still it has a system of actively seeking out staff & volunteers who have gone the extra mile for patients & relatives, with quarterly & an annual awards ceremony. … It is something that has been actively promoted by our Chief Executive, since he has been in post – and undoubtedly is making a difference for our staff, our honey pots are filling up!
So, I stand corrected – there IS a trust out there that has a compliments procedure. In this case it Colchester University NHS Foundation Trust.
They add:
we send all praise correspondence (email or paper) to our clinical audit team who count how many we get a month.
They also ask people who send praise by email to to five things (which they almost always do):
Congratulations to the mangaement team at Colchester for doing what every trust should be doing.
as far a i am concerned the beehive has been well and truly kicked over and stamped upon. Retreating to survival mode. Turn up, do the job and go home until new management eventually occurs. Not a good place to be at the moment.
The second, more encouraging, response was this:
the Trust where I work DOES have a compliments “procedure”. Better still it has a system of actively seeking out staff & volunteers who have gone the extra mile for patients & relatives, with quarterly & an annual awards ceremony. … It is something that has been actively promoted by our Chief Executive, since he has been in post – and undoubtedly is making a difference for our staff, our honey pots are filling up!
So, I stand corrected – there IS a trust out there that has a compliments procedure. In this case it Colchester University NHS Foundation Trust.
They add:
we send all praise correspondence (email or paper) to our clinical audit team who count how many we get a month.
They also ask people who send praise by email to to five things (which they almost always do):
- Enter the team or person onto a survey site to nominate them for their internal awards
- Forward their letter to the local newspaper (they give the email)
- “Rate and Comment” the hospital on NHS Choices (where it is clearly paying off)
- Get permission to publish their comments, anonymised
- Become a foundation trust member
Congratulations to the mangaement team at Colchester for doing what every trust should be doing.
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