people before process

a compassionate
approach to healthcare
improvement
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The CAREFUL leader

The CAREFUL approach can be used by you, an individual seeking to address a leadership challenge - whether that is a new implementation or some other change.

To do this, we invite you to think-through your specific challenge using the CAREFUL approach:

  • Committed: how will you measure success?
  • Active: how will you involve others in decisions?
  • Responsive: how will you listen to staff and patients?
  • Energetic: how will you make this a positive experience?
  • Focused: how will you take a stand for support?
  • Uniform: how will you make process changes clear?
  • Leading: how will you demonstrate this as an effort to be "first or best"?

To make this easy, we have produced a booklet which asks a series of more detailed questions, based around these CAREFUL qualities. You may find this useful when planning how to address your leadership challenges. You can use it with your peers and immediate team-members to help clarify your approach. You are welcome to download this booklet use it.

CAREFUL leadership seminars

To help you and your peers to use CAREFUL in your work, we have devised a seminar, based around the CAREFUL approach which can be run for small groups of leaders in your organisation.

The flyer on this page gives some further details of these seminars. 

Please use the contact form on this page if you would like more information.

Useful documents

CAREFUL leadership challenge booklet.pdf
File Size: 257 kb
File Type: pdf
Download File

CAREFUL leadership seminars
File Size: 130 kb
File Type: pdf
Download File

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