Leadership grounds are a mechanism to encourage leaders at all levels to visit areas of the organisation. These visits are designed as a way to encourage positive communication. They are intended to be short, informal and positive.
The key questions that every leader should ask when visiting a new area is:
These questions enable the leader to take positive action: to talk-up the organisation, to write a thank-you note and to solve (where possible) frustrations from equipment problems.
Leadership rounds, if done properly, will prompt two-way communication. They will be able to answer questions about the organisation - but also find out about specific areas.
To be sustainable beyond an initial phase of enthusiasm, leadership rounds should be recorded and managed centrally using a log, the data from which is managed at the top of the organisation.