The CAREFUL organisation

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At its heart, the CAREFUL approach promotes seven qualities of a great organisation - an organisation in which you would want be treated, and in which you would also want to work.

These qualities ensure that the organisation works towards excellence in all that it does. Through the programme, changes are couched in ways that motivate and engage healthcare staff.
The seven qualities, which form the acronym CAREFUL are summarised briefly here and in the diagram:

  • COMMITTED:  the organisation strives to be “first or best” in its field and ensures that it measures itself against this ideal
  • ACTIVE:           the organisation collaborates effectively to solve problems
  • RESPONSIVE:  the organisation listens to both staff and patients - and behaves well towards them
  • ENERGETIC:   the organisation values leadership and strives to improve its leaders’ capabilities
  • FOCUSED:       the organisation ensures that it employs and promotes the right people with the right behaviours
  • UNIFORM:       the organisation gets its processes right - first time, every time, for every patient
  • LEADING:       the organisation recognises great performance and publicises its own performance - showing it to be “first or best” in its field

Useful Documents

The CAREFUL organisation concept note
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032030.the_careful_organisation_diagram.one_pager.21-aug-12.pptx.pdf
File Size: 117 kb
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